Program Management and Writing Services

As a program manager, I provide leadership for teams throughout the complete life-cycle (planning, execution, and delivery). Through collaboration, partnerships, and focus we create saleable products with profitable, world-class results: hardware, software, network management, and cloud solutions.

Writing services―

  • Program plans
  • Web site content
  • Ordering instructions for procuring hardware
  • Statements of Work, various legal contracts and agreements, LOAs
  • Post-Project Assessments
  • Executive presentations
  • Developed and delivered training for employees on process improvements
  • Document control and tracking, private NetApp server admin for NDA purposes
  • End-user publications: product installation guidelines, configuration instructions, online-help, quick-start guides
  • Senior writer, senior editor, copy editor, production coordinator, manager of publications

PROFESSIONAL EXPERIENCE

NetApp―2/17 to present: Sr. Solutions Program Manager.

NetApp through Varite―12/15 to 2/17: Sr. Solutions Program Manager, coordinating cloud solutions in the Service Provider Converged Infrastructure (SP-CI) Group: NetApp Resource Provider with the Microsoft Cloud Platform (MCP), and EdgeCloud solution, a five-company collaboration.

Cisco Systems through Insight Global―2/2014 to 8/2015:

Program Manager for product-development and value-engineering teams producing innovative, integrated hardware and software systems. Helped acquire an award of $2M for development of value engineering (VE) programs that focus on quality with cost savings. Reported into PMO of CSG (Core Software Group) supporting SRG (Services Routing Group).  Products: temperature tolerant ISR (integrated services router) 2911-T for AT&T, Level VI power supplies, VE for ISR 8xx platforms, alternate solid state drives and CPUs.

Cisco Systems, 1995 to 2011-Various business units and positions:

  • Program manager in Engineering for revenue-producing products: hardware, software, networking products, partnered with cross-functional teams including Marketing product managers and external partners.
  • Technical Publications department manager and program manager
  • Customer Critical Accounts program manager
  • Senior technical writer and team lead
  • Online-help technical team lead

Vendor management, partner relationships—

  • HP, IBM, and Dell (server hardware);
  • Intel (processors);
  • Redhat, (Linux OS);
  • Microsoft (Windows OS, licenses, Azure pack);
  • Intrado (Cisco Emergency Responder);
  • Texas Instruments and Foxconn (MCS-7890-C1 appliance);
  • VMWare for virtualization;
  • AOL (America Online), Pac-West.
  • Delta, LITEON, GEMTEKS,  Flextronics (for Level VI power supplies);
  • Foxconn partnership on multiple programs: Milpitas router, Overdrive SSD, solid state drive replacements;
  • QCS (Quality Components & Systems) for Firestar DC PoE power supply.
  • Commvault (backup as a service);
  • Avnet (Tech Data) integrator and distributor

Global teams and external partnerships:
—Europe, the U.S., Brazil, Canada, Japan, China, India, Dubai, Saudi Arabia

Process definition:
—Process analysis, process definition, process improvements, and ISO compliance

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